FAQs – Frequently asked questions
Where is the meeting point?
The meeting point in Sinswang for the courses of all levels are located in front of the ski school office.
The meeting point for the courses at Hündle are for Bambinis and Kids ( level A1,A2 and B1) at the kids area at the valley station. The levels B2, red and black meet in front of the ski school office at the vallex station at Hündle resort.
Do I need a reservation for group courses?
We recommend you make a reservation through our website or by e-mail. In the high season it can happen that the group courses are fully booked. Online booking is possible until 2 days before the course starts
At what age can children attend a course?
We offer group ski courses for children from the age of three. Experience has shown that children under 3 years of age are not yet independent enough to feel comfortable in a group. The children should be “diaper-free”.
For the three to four year old children we offer 2 hours of group lessons in the morning, during vacations also in the afternoon.
For children four years and older, we offer 3 hours of group lessons in the morning. For snowboard courses we have a minimum age of 8 years.
Private lessons are also available for younger children on request.
Can parents attend the first lessons of the little ones?
Parents should inform the ski instructor on the first day if there is anything special, e.g. if a child has an illness. After this conversation the parents have to keep their distance. Experience shows that it works better when the parents are not around. It is also important to prepare the children well for the ski school and to explain to them how everything works.
Is it possible to book a group course with a specific teacher?
Basically yes. You can tell us which teacher you wish to have. However, in the case of group courses we cannot guarantee that we can fulfill your wish!
How early do we have to book a private instructor?
The earlier the better! Certain times or weeks can be booked quickly depending on availability. However bookings at short notice are also possible. Reservations can be made not only at our office, but also by phone or e-mail. Private courses for individuals usually take place in the afternoon. Private lessons for groups and families normally take place in the morning.
Is it possible to manage the time when parents and children visit the ski course?
Yes, the collection is for everyone at 9:15 (Hündle) and 9:45 (Sinswang). The children and adults usually meet at the same meeting point. The children are picked up at the same place and are always looked after until their parents pick them up again!
Can our children be in a group together?
In our ski school children are divided into groups according to their age and skiing ability. If your children can ski at the same level you may inform our staff by registration. We will do our best to put them in one group!
Should the children not ski equally well the child who skis better would have to take the weaker child into consideration!
How is the grouping done?
Many of our guests visited us before. The children receive a certificate or a skiing booklet. Depending on those recognitions we do our first categorization. If you visit our ski school for the first time the grouping takes place after a questioning in assessment of driving skills, age and language. At the first skiing day there is also a test drive where the instructors see if the assigned group is suitable for your child. If not it is still possible to change groups.
How many children are in one group?
In the “Bambini groups” are 3-4 kids. In the rest of the courses we have a restriction of 4-7 persons per teacher. In absolute exceptional cases there can also be 8 attendees.
Is it possible to visit the group courses for only one day?
It is possible to visit the group courses for one day. But to learn as much as possible we recommend you to visit the course for at least three days. Our program for group courses is build up for the whole week.
Is it possible to do a testing day?
Yes it is possible to do a testing day. You pay the usual price for one day. But the course must be extended at the end of the day in office.
Do we have to do the course for five days or can we also do less days?
Our program for groups is set up for five days. At the end of the week we have a ski race and a ceremony where every child gets a medal. To get to the wished level it is best if you take the five days of ski courses. But it is also possible to book less!
Are the rates different if you book a 3-day course first and then add 2 days of classes later?
Yes, the cheapest way is to book our 5 day course from Monday to Friday at a special price.
Can we also start a course during the week?
Normally our grouping is done Saturday and Monday. For first timers it is only possible upon request. For kids and teens is a daily course entry possible during peak time (Christmas and carnival).
Do the ski course days have to be taken in a row
Yes the days must follow each other.The groups continuewith the program and learn something new every day.
Are there full-day group courses for children?
We already had this in our offer earlier, but our experience has shown that there is not enough demand in Oberstaufen.
Do you get the money back if the children do not like it?
Basically you can only get the money back if you have a medical certificate (illness, injury). However we will refund the course fee for the following days after the first day of the course if the children do not like it ( test day for Bambini).
If you don't like the course, is it possible to change to another one (e.g. from snowboard to ski course or private lessons)?
If there is still room in the group, as a non-beginner it is possible to change the course during the week. Depending on the availability of teachers, it is also possible to change from group to private lessons.
Can I change to the Hündle ski course if there is a lack of snow in the Sinswang ski area?
Yes, if there is not enough snow in Sinswang the booked course will take place at Hündle. As we have different prices for ski courses at Hündle the difference has to be paid at the ski school office at Hündle.
Which languages do your instructors speak?
Our group courses are offered in German and English. Depending on availability we also have dutch, French and Spanish speaking teachers.
Can we pay by credit card?
Yes, we accept the usual credit cards.
Is the ski pass included in the ski course ?
The ski passes have to be bought additionally. If you have the Oberstaufen + card in your accommodation this is also your lift ticket.
Where can I buy ski passes?
The passes can be bought at the ticket office of the ski resorts. The ticket offices are located at the valley stations.
Is the equipment included in the price?
The equipment is not included in the price. It can be lend at the sport shops at the valley stations.
Is there also a ski rental or do you work together with a sports store?
The ski school itself has no ski rental. But there are several sports stores in Oberstaufen. We work together with all of them very well but there are no special conditions for ski course guests. Directly at the valley station of the Hündleresort and the ski lifts Sinswang there is the ski rental of Sport Hauber.
Can I book now and cancel later if the activity cannot take place because of COVID-19?
Yes, you can! If you book now, but your plans have to change because of COVID-10, you won’t lose any money. You always have these 2 options:
Reschedule the activity (with or without a fixed date)
Cancellation of your booking with full refund*, * You will get a full refund if one of these conditions occurs:
1. your provider has to cancel the activity for reasons related to the virus.
2. new restrictions from a government agency prohibit the activity itself or travel to your activity.
3. you cannot participate in your activity due to a COVID infection or an ordered quarantine** ** A doctor’s note or other form of proof is required. The booking must be cancelled at least 24 hours before the start of the activity.